September 10, 2005
Still no word from A&S about my RT
Well, it's been over 3 weeks since the catastrophic failure of my BMW 1150RT transmission (See Expensive Sound...!). A&S BMW Motorcycles has not called me once yet. I called August 30, at which time I found out they had already ordered parts for the repair... I did not know that they could order $2700 worth of parts for my motorbike without getting my authorization first. My original quote only shows ~$263 of diagnostic work. So it's been another 2 weeks since I called them last, and still not a peep. That's an odd notion of customer service, if you ask me.
The service department is closed until Tuesday; I guess I'll try calling them then. I'm afraid that if I don't call, it'll be 6 months before I get my 'bike back!
Posted by Michael at September 10, 2005 10:53 PM | Motorcycles
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