September 15, 2005
Some consolation
This past Tuesday I gave A&S BMW a call... figures that the Service Manager that was handling my 'bike was out sick, and the guy covering (Travis) could not find my paperwork, so he had to call me back.
Finally I got a call back from the Travis on Tuesday afternoon, at which time he told me everything I already knew. Apparently nothing had happened in the 2 weeks since I last called them!! The parts were in and BMW had rejected the claim, so the 'bike had been sitting there, waiting for... I don't know what. Argh!! I snarled and snapped at the guy and he said he'd resubmit the request for help again and call back with status.
I got a call back again on Wednesday afternoon. Travis said that due to my good service record, BMW agreed to cover half the cost of the repair. So instead of paying ~$3300 to get the 'bike back, it will cost me ~$1650. Not quite as good as $0, but I think reasonably fair considering that is close to what it would have cost to renew the clutch anyway. Still, this type of thing seems to happen fairly often on these 'bikes (see discussion here).
I do have to acknowledge Travis at A&S BMW... even though I wasn't "his" customer, he did do a fine job of getting things going so that I'm satisfied.
The 'bike should be ready Tuesday of next week; I'll be bringing Sherri's bike in for routine service on Saturday, so I'll be able to check up on the progress of my 'bike then. I hope to be riding my 'bike again next Wednesday... I'll let you know what happens!!
Posted by Michael at September 15, 2005 11:46 PM | Motorcycles
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Posted by: Anonymous at September 15, 2005 11:46 PM
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